FAQ
WHERE IS MY ORDER?
Once you’ve received your shipping confirmation email you can see the status of your order. It may take 24 hours for tracking updates to appear.
If you are an international customer, please follow this link to track your order.
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
Once an order is placed, it cannot be modified or canceled. However feel free to email Customer Service at hello@fifiallen.com and one of our representatives will do their best to accommodate your change. Changes will be accommodated only for orders if wrong style, wrong color was placed.
Duties and taxes to your respective country will be displayed as a separate line item in your Check Out cart. All duties paid at check out are not collected by Fifi Allen; they are passed directly to your local customs office.
(Note – All orders placed through July 24, will be shipped Delivery Duty Unpaid (DDU). Once your order is shipped, the carrier will bill you to pay all import duties, customs and local sales taxes levied by the country you are shipping to.)
Currently, all International orders are FINAL SALE and may not be returned or exchanged. Fifi Allen is not responsible for international shipments lost in transit.
No return or exchange. You can return for a store credit and reorder the correct item by using the store credit. please reach out to our team at hello@fifiallen.com and the team would happily assist you.
HOW CAN I GUARANTEE THAT THE PRODUCT I PURCHASED IS AUTHENTIC?
Authentic Fifi Allen products are available on our website (www.fifiallen.com) and at our stockist’s locations. Please contact Customer Service for specific inquiries.
Our company does not offer merchandise for sale through individuals, flea markets, unauthorized retail locations, or at auctions.
CAN I REPORT A COUNTERFEIT WEBSITE?
You sure can! Please report any counterfeit websites or sellers at hello@fifiallen.com Please provide location of the merchandise, style of product(s) offered, and website. Thanks for your cooperation!
We only accept returns and exchanges on domestic orders within the United States.
We accept returns and exchanges on all full price bags within 7 days of delivery receipt.
Clothing, Jewelry, and Shoes are accepted within 14 days of delivery receipt.
International orders are final sale only and may not be returned or exchanged. Fifi Allen is not responsible for international shipments lost in transit.
The merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging and the box it came in. Fifi Allen boxes should not be used as the actual shipping box.
Please note, original and return shipping fees will not be credited back upon return.
Please make sure your items are returned new, unused and with all Fifi Allen and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete.
No price adjustments for prior purchases.
All orders placed during online sales and promotional periods are final. No refunds or exchanges are allowed. If merchandise is returned despite this policy, items will be sent back to you.